At K2 Paper Shop, we are committed to providing our customers with high-quality products that meet their expectations. We understand that sometimes products may not meet your expectations, and we are happy to assist you with any concerns or issues you may have. This policy explains our return and refund policy for online orders made on our website.
Return Policy:
We do not accept returns or exchanges on any of our products due to the nature of our products. However, if you receive a damaged or defective product, please contact our customer service team immediately at info@k2papers.com with your order number and a description of the issue. We will work with you to resolve the issue and provide you with a replacement or refund, depending on the circumstances.
Please note that we may require photographic evidence of the damaged or defective product before we can process a replacement or refund.
Refund Policy:
If you receive a damaged or defective product and are eligible for a refund, we will issue a refund to the original payment method used for the purchase within 7-10 business days after we receive the returned product. Please note that it may take an additional 2-3 business days for the refund to reflect on your account, depending on your financial institution.
Cancellations:
If you wish to cancel your order, please contact us at info@k2papers.com as soon as possible. If your order has not yet been shipped, we will cancel the order and issue a full refund to the original payment method used for the purchase.
If your order has already been shipped, you may still be able to cancel the order, but you will be responsible for all shipping costs associated with returning the product to us.
Final Note:
We reserve the right to make changes to our Return & Refund Policy at any time. Any changes to this policy will be posted on our website, and your continued use of our website will be deemed as acceptance of any changes. If you have any questions or concerns about our Return & Refund Policy, please contact us at info@k2papers.com, and we will be happy to assist you.
